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Privacy Policy
Coming soon!
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Legal
Your first monthly bill may contain prorated charges, depending on when your initial installation was performed. Documents
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Open Internet Policy
NKTelco delivers the open internet. NKTelco is committed to keep your internet open by taking the following actions: What is Open Internet? Full Access We will not block any legal internet content, applications, or services based on their source or content. Full Speed We will not throttle or slow down any internet traffic based on its…
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Lifeline
Discounted Broadband/Phone for Qualifying Subscribers Lifeline Federal Lifeline discounts of up to $9.25 per month apply on a qualifying voice and/or broadband service. One discount may be applied per household. All of our voice services at NKTelco include unlimited local calling and subscribers may select the long-distance calling plan of their choice. While we offer…
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ISP Policy
Network Management Policy New Knoxville Telephone Company (“We”, “Our”, “Us”) provides this Network Management Policy (“Policy”) in accordance with Federal Communications Commission (“FCC”) requirements to disclose certain network management practices, performance characteristics, and commercial terms. Additional information about our broadband policies and practices is available at NKTelco.com. Network Practices We engage in network management practices…
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Customer Rights & Responsibilities
You, as a telephone customer, have many rights and responsibilities. Explanations of some of them are as follows: Informal Complaints If you have a problem with your telephone bill or service, contact New Knoxville Telephone Company first. You may call or send a letter to the company. The telephone number is 419-753-2457. The telephone number…
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Acceptable Use Policy
Acceptable Use Policy New Knoxville Telephone Company and its affiliates (collectively, “NKTelco”) have formulated this Acceptable Use Policy (AUP) in order to encourage the responsible use of NKTelco’s networks, systems, services, web sites and products (collectively, the “NKTelco Network and Services”) by our customers and other users of the NKTelco Network and Services (collectively, “Users”),…
